Next-Generation AWS Cloud Managed Services

Nextlink Technology was the first Managed Services Partner (MSP) in Taiwan to undergo the AWS strict third-party audit certification for cloud infrastructure, application development and migration ability to provide customers with active monitoring and alerting services, as well as partial or full management of various internal business applications (such as: web server, database server, or file server, etc.). The certification of AWS managed services is a comprehensive and rigorous program, with more than 80 audit items and fair third-party audit certification, which reflects the full capabilities of managed service partners. Managed services include:

Migration Services

Nextlink Technology (HK) offers professional and secure services to allow smooth migration, which is fast, secure and reliable.

Migration may be the most difficult and traumatic part of a data system outsourcing solution. Nextlink’s migration services focus on reducing risk through extensive plans to ensure the seamless transfer of your critical IT assets. Our specifically assigned project managers can effectively and safely transfer the customer’s services to our infrastructure without sacrificing or losing data. We do not rely on luck. Instead, we reply on extensive planning and effective implementation.

Migration assessment is an important step for you to think about before making the leap.

Your project manager will convene a series of comprehensive exploration sessions to evaluate the migration plan and its potential impact on your business. All existing infrastructure will be carefully reviewed and checked. Detailed implementation procedures will be established, reviewed and approved jointly.

Migration management gives you confidence in delivering tasks.

Nextlink can manage the migration process and move your entire infrastructure from any location in Taiwan, Hong Kong or Greater China to part or all of our data centers. Our migration services include the installation, removal, packaging, and migration of existing infrastructure.

The transitional service will allow you to pass through the transition period more easily.

We provide short-term equipment and facility leases to assist with your migration. Benefits include: multi-level migration to simplify the migration process while ensuring the high availability of your solutions, and the ability to implement and test new solutions while simultaneously maintaining existing solutions.

Nextlink Technology (HK) provides migration services to facilitate :

  • Physical server migration

  • Virtual server migration

  • Physical to virtual server migration

  • Database migration

Monitoring Services

Critical data is monitored at all times to ensure its security under our top service.

Nextlink Technology (HK) has developed our monitoring services into a management service. This allows us to flexibly continue to process and improve our solutions as new products and platforms emerge. For the customer, this means that our monitoring capabilities will continue to evolve and maintain our leadership edge. We will be able to track all resources, processes and services critical to your solution, and provide you with the information you need to achieve success.

Our monitoring services include the following :

  • Content inspection

  • Database monitoring

  • ICMP – HTTP – FTP – SMTP – SSH

  • Various important services

  • CPU utilization

  • Memory utilization

  • Disk storage capacity

  • Operational processor or applications

Operating System Management

Nextlink will assign a “project manager” to serve as a contact between customers, data center engineers, and dedicated support resources. Your project manager will oversee the technical setup, optimization, and troubleshooting for the life of your solution. To modify the solution, you can work with your project manager through the customer portal to obtain a consistent and simplified support experience.

Windows Solution

The Windows solution involves a scalable and customizable operating system that is characterized by its simplified deployment and management capabilities. The Windows solution is composed of physical hardware, private or public clouds, or the dedicated and virtual infrastructures. Customers can use online resources, enhanced management solutions, integrated features and virtual tools to save time, reduce costs, and obtain a platform for dynamic and effective management solutions.

Linux/Unix Solution

The Linux/Unix solution involves a scalable and customizable operating system that is characterized by its simplified deployment and management capabilities. The Linux/Unix solution is composed of physical hardware, private or public clouds, and/or the dedicated and virtual infrastructures. Customers can use online resources, enhanced management solutions, integrated features and virtual tools to save time, reduce costs, and obtain a platform for dynamic and effective management solutions.

Dedicated Contact Professional

Based on the analysis of performance measurements, Nextlink consults with customers on strategies for tuning and optimizing, including CPU load, memory usage, disk usage, and exchange of monitoring data. Nextlink engineers perform all the acts necessary to maintain these devices, including:

  • Patching and updating

  • Configuration modification

  • Year-round monitoring

  • Performance and availability management

  • Failure analysis

  • General maintenance

Installation and Configuration

Nextlink supports operating systems built on all client servers. The installation is performed based on a default operating system version and the best practices.

Patching Management

Nextlink (HK) recognizes binary fixes provided by the vendor to support operating systems and applications, and instructs certified engineers to install such fixes in relevant solutions for customers. Prior to installation of any operating system updates or patches, Nextlink (HK) will obtain the consent from the authorized representative of the customer. The deployment is done in the appropriate maintenance window (if applicable) and Nextlink will be responsible for updating all basic installations.

Monitoring

The medium that monitors the operating system is also used to determine the system availability and measure system performance. In addition, transaction monitoring and specific application checks can also be used to determine the availability of the system.